Winter Alpine Landscape

Privacy Policy

Last Updated: December 15, 2025
Effective: January 1, 2026

Introduction and organizational info


We, at myWintersport, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website mywintersport.com, and any related interactions. Our primary goals in processing this information include:

  • Enhancing the user experience on our platform by understanding customer needs and preferences.
  • Providing timely support and responding to inquiries or service requests.
  • Improving our products and services to meet the evolving demands of our users.
  • Conducting necessary business operations, such as billing and account management.


It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

  • We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at support@mywintersport.com.


Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.


Scope and application


Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website mywintersport.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.


Data collection and processing


Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as Access to content, websites and portals, Deliver online information to book holiday accomodations, access to hotel accomodations or directly provide information to us.

The following list details the types of personal information we may process:


  • First and last name
  • Email address and/or Phone number
  • Date of birth
  • Address and city
  • Payment information (e.g., credit card number, bank details)
  • IP address
  • Browser information and language
  • Operating system and version
  • IP-based approximate location
  • Browsing history
  • Interaction logs (e.g., clicks, time spent on pages)
  • Purchase history
  • Payment method and history
  • Browser fingerprint


Please note, that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.

At myWintersport, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:


  • Authentication and security
  • Customizing and adapting user experience
  • Content delivery
  • Communication efforts
  • Analytics and performance tracking
  • Marketing and advertising
  • Processing transactions
  • Compliance with legal obligations


Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.


Data storage and protection


Data storage

  • Personal information is stored in secure servers located in the following locations: . For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
  • Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data protection measures

  • Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
  • Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.
  • Security audits and monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.


Data sharing and disclosure


At myWintersport, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area:

Sharing personal information


  • Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to myWintersport, and they are required to maintain the confidentiality of your information.



Google Analytics - Google Ireland Limited Marketing and advertising

  • Analytics and performance tracking
  • First and last name
  • Date of birth
  • National identification numbers (e.g., social security number, passport ID)
  • Email address and/or Phone number
  • Address and city
  • Device ID
  • IP address
  • Operating system and version
  • Browser fingerprint
  • Real-time location (e.g., GPS)
  • IP-based approximate location
  • Browsing history
  • Browser information and language
  • Interaction logs (e.g., clicks, time spent on pages)
  • Purchase history
  • https://business.safety.google/privacy/?hl=en


Cloudflare Cloudflare Inc. Authentication and security


Matomo - InnoCraft Customizing and adapting user experience

  • Analytics and performance tracking
  • Address and city
  • IP address
  • Browser information and language
  • Real-time location (e.g., GPS)
  • IP-based approximate location
  • Interaction logs (e.g., clicks, time spent on pages)
  • https://matomo.org/privacy-policy/


Meta - Meta Platforms Ireland Ltd. Customizing and adapting user experience

  • Analytics and performance tracking
  • Marketing and advertising
  • First and last name
  • Date of birth
  • Email address and/or Phone number
  • Address and city
  • Payment information (e.g., credit card number, bank details)
  • Device ID
  • IP address
  • Browser information and language
  • Operating system and version
  • Browser fingerprint
  • Real-time location (e.g., GPS)
  • IP-based approximate location
  • Interaction logs (e.g., clicks, time spent on pages)
  • Browsing history
  • https://www.facebook.com/privacy/explanation


Google Adsense - Google Ireland Limited Marketing and advertising

  • IP address
  • IP-based approximate location
  • Interaction logs (e.g., clicks, time spent on pages)

https://business.safety.google/privacy/?hl=en


Data processing agreements


  • You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
  • Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.


Exercising your rights


To exercise any of these rights, please contact us at support@mywintersport.com. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.


Cookies and tracking technologies


At myWintersport, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website mywintersport.com. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding cookies and tracking technologies


Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies


  • Essential cookies: Necessary for the website's functionality, such as authentication and security. They do not require consent.
  • Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
  • Functional cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.
  • Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.


Your choices and consent


Upon your first visit, our website will present you with a cookie consent banner, where you can:


  • Accept all cookies: Consent to the use of all cookies and tracking technologies.
  • Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.
  • Customize your preferences: Choose which categories of cookies you wish to allow.


Logging in with Facebook


You can log in to myWintersport.com using your Facebook account via Facebook Login (a service of Meta Platforms, Inc.). When you choose this option, we directly receive the following data from your Facebook profile: your name, email address, and (if you approve) your profile picture.

We may also receive additional information if you explicitly grant permission for other scopes, such as access to your friends list or interests.

We process this data exclusively for creating and managing your account, facilitating secure login, and personalizing your user experience (such as showing relevant winter sports offers). The legal basis for this is the performance of the agreement you enter into with us upon registration.

The data is retained as long as your account is active, or in accordance with the retention periods stated elsewhere in this privacy policy. For more information on how Meta Platforms collects and processes your data, please refer to Meta’s Privacy Policy.

You can view, correct, or request deletion of the data received via Facebook at any time by contacting us at your email address/phone number or by fully deleting your account through your profile settings. Upon account deletion, we will delete the Facebook data received within 30 days, unless subject to legal retention obligations.


Changes to our cookie use


We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please visit our detailed Cookie Policy https://www.mywintersport.com/cookie-policy.

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at support@mywintersport.com. Your privacy and the integrity of your personal data are of utmost importance to us.


International data transfers


At myWintersport, we may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. We want to assure you that any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).


Direct marketing and communications


At myWintersport, we may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you. We are committed to ensuring that our direct marketing practices are transparent, lawful, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Obtaining consent for direct marketing


  • Opt-in consent: We will obtain your explicit opt-in consent before sending you direct marketing communications, where required by law. This means that you will have the opportunity to actively consent to receiving marketing messages from us before we send them to you.
  • Unsubscribe option: Every direct marketing communication we send will include clear instructions on how to unsubscribe or opt-out from receiving future marketing communications. You can exercise your right to opt-out at any time, and we will promptly honor your request to stop sending you marketing messages.


Types of direct marketing communications


We may use your personal information to send you direct marketing communications via various channels, including:


  • Email
  • Social media platforms
  • Geotargeted marketing
  • Chatbots


Managing your preferences


You have control over the direct marketing communications you receive from us. You can manage your communication preferences by using the unsubscribe link provided in our marketing emails or text messages.